The series revolves around the chaotic misadventures of the Enright family, who have recently moved to Scarborough to run a bed-and-breakfast by the sea.

Their middle child and eldest son, Charlie, is a deceptive and mischievous troublemaker who is constantly plotting schemes to achieve his goal with his best friends, the equally-troublesome Alison and the level-headed and more sensible Ben.

Charlie's parents, Kevin and Helen, run the dysfunctional bed-and-breakfast and usually try to improve it in different ways, while his vain, rude older sister Hannah is often trying to achieve a goal too, and his eccentric, gullible younger brother Louie believing a tale that will traumatize him and will try to conquer it.

Charlie sets up a Santa's Grotto in a public toilet to get money to buy Mum perfume after spending £500 on downloading a bunch of movies on her phone.

Meanwhile, Hannah dates a very strange and controlling boy named Ted just for the expensive presents and Louie thinks Santa is following him.