Standards-based, AIA has pre-built common object definitions and services.
Oracle AIA for Communications provide end-to-end, integrated business processes, applications, and technology for the Telecom industry.
Customer Service Reps (CSRs) can create accounts and submit Sales Orders which would synchronize automatically between the CRM and Billing systems in the Business support system (BSS) eco-system.
Order to Activate PIP - provide support for Lead to Cash and Concept to Market eTOM business processes by expediting the introduction of new product offerings, capturing and fulfilling orders efficiently and accurately, managing fallouts, and providing visibility across the entire order lifecycle.
This empowers CSRs to resolve billing queries faster, improving customer satisfaction.