Volk noted in a 2006 issue of Global Tenant that "[f]requent topics include evictions, unlawful landlord access, wrongful deposit withholding, landlord seizure of tenants’ personal property, failure to supply essential services or do repairs, and status of leases upon expiration or when a property is conveyed to a new owner.

As a result, the organization reportedly receives frequent questions regarding landlord refusals to remedy broken AC units.

However, Kenneth A. Volk's interest in tenants' rights began in 1993 when an Arizona State University student knocked on his door inquiring for help regarding a caved-in ceiling.

[1] Over the years, the organization has faced several challenges, especially during the housing crash—when many renters suddenly found themselves being kicked out of foreclosed rental properties.

[9] In 2015, Volk commented on a case wherein a landlord claimed he was owed a pet deposit from a disabled veteran who used a service dog.