In the essay "Notes on the Tinkering Trades", Goffman concluded that the "medicalization" of mental illness and the various treatment modalities are offshoots of the 19th century and the Industrial Revolution and that the so-called "medical model" for treating patients was a variation on the way trades- and craftsmen of the late 19th century repaired clocks and other mechanical objects: in the confines of a shop or store, contents and routine of which remained a mystery to the customer.
The second chapter, "The Moral Career of the Mentally Ill," examines the preliminary impacts of "institutionalization" on the social relationships of those who have not yet become inmates.
The fourth chapter, "Medical Models and Mental Hospitalization," shifts the focus back to institutional staff, using mental hospitals as an example to examine the role of medical viewpoints in presenting the situation to the inmates.
Cited sources[1] Asylums brought Goffman immediate recognition when it was published in 1961, and by the 1970s had become required reading in some introductory sociology courses, according to socialist author Peter Sedgwick, who considered the book a "powerful and compelling study" and the recognition it brought to Goffman "thoroughly deserved".
[2] After experiencing the mental illness of someone close to him first-hand (presumably his first wife, who committed suicide in 1964), Goffman remarked this book would have been "very different" had he written it after the experience.