Britain's Financial Services Authority examined standards in India in April 2005 and the Banking Code Standards Board audited eight India-based call centers in 2006, handling more than a million calls per month from the UK.
the examinations did not extend to Africa-based call centers staffed by workers of Indian origin.
The BCSB report stated that "Customer data is subject to the same level of security as in the UK.
High risk and more complex processes are subject to higher levels of scrutiny than similar activities onshore.
But in nearly all cases, a biometric-based multi-modal platform solution for the call center can dramatically improve fraud prevention.