After beginning West End previews in June 2021, London performances were suspended due to COVID-19 outbreaks among the cast.

After some changes to the show, a Broadway transfer retitled Bad Cinderella opened in March 2023, following a month of preview performances.

Reviews were largely negative, and after failing to receive any Tony Award nominations, the production closed in June 2023.

At the award ceremony, the statue is presented but has been vandalised, causing Belleville to lose the prize and breaking their winning streak ("Buns 'N' Roses").

They catch up and discuss Sebastian’s new status as heir to the throne, and Cinderella's hard childhood after her parents' deaths.

Cinderella hopes one day to run away from Belleville, but she stays because she loves Sebastian, though she feels unworthy of him ("Unbreakable").

The musical was workshopped at The Other Palace in London in May 2019 with Carrie Hope Fletcher in the title role, Tyrone Huntley as Prince Sebastian and Victoria Hamilton-Barritt as the Stepmother.

The cast also included Rebecca Trehearn as Marie, Gary Wilmot as Jean, Ruthie Henshall as The Queen and Jonny Fines as Prince Charming.

[1] A single of Fletcher's rendition of the song "Bad Cinderella" was released on 30 October 2020[2] to warm reviews.

[5] Cinderella began previews at 50% capacity on 25 June 2021 at the Gillian Lynne Theatre in London's West End.

[11] Some of the cast and crew members who were not present at the matinee on 1 May 2022 were not informed of the show's closure before it was publicly announced, leading to criticism and protests.

[18] To promote the musical, Genao and Lloyd Webber performed the song on the Today show in October 2022[19][20] and March 2023.

[21] The cast also included Jordan Dobson as Prince Sebastian, Grace McLean as the Queen, Carolee Carmello as the Stepmother, Sami Gayle as Adele and Morgan Higgins as Marie.

[26] The closing marked the end of a continuous 44-year period in which one or more of Lloyd Webber's shows played on Broadway.

... Lloyd-Webber's richly enjoyable [numbers] range from grand waltzes, courtly processionals and marches to deftly pastiched and deeply felt romanticism, power-balladry, a splash of chanson and rollicking guitar riffs.

...[28]Wiegand thought Fletcher and Turco "equally excellent", called Onitiri "fantastic", and praised Trehearn, the principals generally, the designs and the choreography.

He concludes, "It adds up to not so much a ball as a blast: terrifically OTT and silly but warm and inclusive, with relatable, down-to-earth heroes and pertinent points about our quest for perfection and our expectations of each other and ourselves.

Although he liked the cast and Lloyd-Webber's score, he bemoaned the show’s "joylessness", criticizing the book and direction, and suggesting that the "plodding" production be cut by half an hour.

[24][30] Jesse Green of The New York Times said the show was "surprisingly vulgar, sexed-up and dumbed-down: a parade of hustling women in bustiers and shirtless pec-rippling hunks.

"[31] Naveen Kumar of Variety referred to it as "a muddled and momentum-less retooling of the familiar fairy tale in search of a coherent point of view as if it were a glass-slippered foot.

"[32] Oleksinski of The New York Post gave the show only one star out of four, calling it "a mess with multiple personality disorder.

"[34] A concept album of the show was released on 9 July 2021 on Polydor Records, featuring Fletcher, Turco, Hamilton-Barritt and special guests including Adam Lambert as Prince Charming, Helen George as The Queen, cameo appearances of Sarah Brightman and Emerald Fennell, and a bonus track version of "Only You, Lonely You" performed by Todrick Hall.

[35] The recording also includes the song "The Vanquishing of the Three-Headed Sea Witch", performed by Lambert as Prince Charming, which was cut before the original production.