She returned to her alma mater in 2001, having been appointed an associate professor at its Department of Communications in the Faculty of Liberal Arts and Professional Studies and the Technology Enhanced Learning Chair.
[2] In December 2016, Queen's University announced the appointment of Crow as the new Dean of the Faculty of Arts and Science.
[1] Crow's research interests are interdisciplinary, involving the intersection of feminism, aging, and digital technology.
[11] She is a co-founder of the Mobile Media Lab, and a co-principal investigator on the Ageing + Communication + Technologies (ACT) Project.
[16] Crow's husband is Michael Longford, an associate professor at the School of Art, Media, Performance and Design, York University.