[4] In 2001, Tango introduced a new commercial model: the subsidiary offered a blend of low-cost and full-service products and services which proved successful.

[7] He is described as the "driver of Air Canada's commercial strategy"[8] leading to the development of three global hubs in Toronto, Montreal, and Vancouver.

He contributed to the transformation of the airline, including the purchase of a new large fleet of wide-body and narrow-body aircraft.

[6] In 2014, he was the chief negotiator with the airline's pilot and cabin crew unions which resulted in landmark 10-year collective agreements.

[1] Smith achieved in a few months labor stability at Air France after years of internal conflict.

[10] In 2019, a new agreement with Air France’s pilot union removed the fleet size and geographical restrictions on the Group’s low-cost subsidiary Transavia.

Billions of euros in stabilizing direct and guaranteed loans by the French and Dutch States were used to ensure the survivability of the Group.