It is used by the Snowdonia National Park Sherpa bus services to Capel Curig, Pen-y-Gwryd, Pen-y-Pass, Beddgelert, Porthmadog, Tryfan and Bethesda.

The Conwy Valley line was constructed by the London and North Western Railway with the primary aim of transporting dressed slate from the Blaenau Ffestiniog quarries to a specially built quay at Deganwy for export by sea.

The original plans envisaged a railhead at Betws-y-Coed and a large goods yard was established with intended interchange to a proposed narrow gauge line (with a significant saving in construction costs) via the steeply graded Lledr Valley to Blaenau Ffestiniog.

Extensive passenger and goods facilities were however provided at Betws-y-Coed, where the station, which was opened in 1868, adjoins the London to Holyhead A5 turnpike road and was thus ideally located to serve many isolated communities in Snowdonia and also the rapidly developing tourist industry.

The comprehensive range of passenger station buildings have been preserved and sympathetically adapted for use as a cafe, coffee shop, holiday apartments and retail outlets.

The district has magnificent scenery and there are several spectacular waterfalls, including the much visited Swallow Falls, which are served by hourly Sherpa buses from Betws-y-Coed station.