[4] Following a £60,000 refurbishment in July 2009[5] by former franchise holder First Capital Connect[6] the station now has two waiting rooms on Platforms 1/2, and also a small cafe at the bottom of the stairs.

There are two modern touch screen ticket machines located in front of the booking office, and both sheltered and secure cycle storage is provided next to the station buildings.

[citation needed] Off-peak, all services at Biggleswade are operated by Thameslink using Class 700 EMUs.

These services run non-stop between Stevenage and London King's Cross and are operated by Great Northern using Class 387 EMUs.

These lines into the sidings are still active with train workings of breeze block bricks brought down from Heck to Biggleswade, where they are then unloaded onto lorries for distribution.

Local trains connected at Hitchin with the suburban services between King's Cross and Royston and through passengers had to change there.