The customer service centre building is situated in the northerly of two island platform areas, which are accessed by pedestrian cross walks.

Within the building are service counters, washrooms, snack vending machines and a heated waiting area with screens displaying current bus route information.

"[citation needed] That site, in use for almost two decades, was located on Clark Boulevard, on the south side of the mall.

The latter was noted to prevent Brampton Transit from using the name for possible future terminals further east on Queen Street.

The new terminal opened in conjunction with the commencement of Züm bus rapid transit service along Queen Street.