The train services are operated by Deutsche Bahn, NordWestBahn, Metronom and Erixx.

Whilst the station hall has been remodeled several times due to war damage and modernisation, its basic outline still resembles the original 1880s building.

The station hall was thoroughly renovated in the late 1990s and early 2000s, merging the two formerly separated passenger tunnels into a single concourse.

The sculptures on the façade, among other railway-related symbolisms, depict the coats of arms of the cities of Bremen and Hamburg, the original destinations of the line.

There is a large mural inside the station's main hall, dating back to the 1950s and showing scenes from the city port.