On Metro-North, the station is the transfer point between the Waterbury Branch and the main New Haven Line.

Amtrak's inter-city Northeast Regional and Vermonter service also stop at the station.

In addition the transfer point for Greater Bridgeport Transit Authority buses, the departure point for the Bridgeport & Port Jefferson Ferry across Long Island Sound to Port Jefferson, New York, and both the Total Mortgage Arena and the Hartford Healthcare Amphitheater are located adjacent to the station.

It replaced a large, ornate structure built in 1905, located to the north of the current station at 41°10′52″N 73°11′15″W / 41.181206°N 73.187535°W / 41.181206; -73.187535.

[8] On July 14, 1955, the northbound Federal Express overnight train from Washington, D.C. to Boston derailed due to excessive speed on a sharp curve approaching the station.