Business Process Framework (eTOM)

[1] The model describes the required business processes of service providers and defines key elements and how they should interact.

The Business Process Framework (eTOM) is a standard maintained by the TM Forum,[1] an association for service providers and their suppliers in the telecommunications and entertainment industries.

The development of business process standardization for telecom service providers started with the founding of the TM Forum in 1988.

The direct development towards the Business Process Framework (eTOM), as Brenner (2007) explained, was "the Telecom Operation Map (TOM) was first published in 2001.

The goal of TOM was the creation of an industry-owned framework of business processes, including the definition of a common enterprise-independent terminology for service management.