[6][7][8][9] The design was adapted by Alstom for local conditions,[10] with the first four trams arriving at Webb Dock on 10 August 2001.

[8][11] The Citadis trams have been criticised by the Australian Rail Tram & Bus Industry Union (RTBU), who claim they have operational problems, including injuries to the drivers relating to design.

Despite Yarra Trams replacing the cameras a number of times, there were visibility problems at night and in high glare situations.

[12][13][14] The trams have also been described by the RTBU as "cheap as chips", following allegations that swaying and lateral forces at "speeds above 25 km/h" were causing driver injuries.

Yarra Trams responded by stating that they were offering drivers lumbar support, and that track renewal had improved ride quality, reducing sway, while the driver's controls had been changed to avoid wrist injuries.