The Customer Total Average Interruption Duration Index (CTAIDI)[1] is a reliability index associated with electric power distribution.
[citation needed] CTAIDI is the average total duration of interruption for customers who had at least one interruption during the period of analysis, and is calculated as:
CTAIDI is measured in units of time, such as minutes or hours.
When CTAIDI is much greater than CAIDI, the service outages are more concentrated among certain customers.
CTAIDI also has the same numerator as SAIDI, but SAIDI divides the total duration of interruptions by the total number of customers served.
The fraction of distinct customers interrupted illustrates the relationship between several reliability indicators:
{\displaystyle {\frac {N_{io}}{N_{i}}}={\frac {\mbox{SAIDI}}{\mbox{CTAIDI}}}={\frac {\mbox{SAIFI}}{\mbox{CAIFI}}}}
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