Headquartered in Minneapolis, Minnesota, the company reported US$23 billion in total transaction volume in 2018.

[3] On April 27, 2006, Accor announced the sale of its 50% interest in CWT: 5% to Carlson and 45% to One Equity Partners, an affiliate of JP Morgan Chase.

[5][6][7] In July 2017, the company launched RoomIt by CWT, dedicated to hotel distribution.

[10] On July 31, 2020, the Register reported that CWT was the victim of a ransomware incident a week earlier, in which they paid US$4.5 million.

[12] On March 25, 2024, rival American Express Global Business Travel announced its intention to buy CWT for $570 million.