In fields such as technical support, canned responses to frequently asked questions may be an effective solution for both the customer and the technical adviser, as they offer the possibility to provide a quick answer to common inquiries while requiring little human intervention.
[2] In text-based technical support systems, the operator may insert a canned response triggered by keystrokes or from a drop-down menu, rather than typing the same answer repeatedly or pasting from some other resource.
The representative is more productive this way, and the user receives a more carefully crafted answer.
[3] Chatbots can vary in sophistication, from rule-based programs offering the same answer to every user to programs using technologies such as artificial intelligence to adapt answers to the particular situation of the user.
[4] Since 2008,[5] the term has also referred to quick answers that email clients provide to their users to reply to common messages they may receive.