[1] British MPs and members of the United States Congress often provide constituent services through caseworkers for better use of their allotted funds.
In the late nineteenth century, the formation of the Charity Organization Society, and the Settlement movement represented the beginning of efforts towards alleviating industrial poverty.
[11] According to NASW (1984) "Case management is a mechanism for ensuring a comprehensive program that will meet an individual's need for care by coordinating and linking components of a service delivery system."
It is a collaborative process of assessment, planning, facilitation, and advocacy for options and services to meet an individual's health needs through communication and provision of available resources to promote qualitative cost effective outcomes.
Case management differs from one setting to another depending upon the policies, tolerance and objectives however efficiency in services is a common element.
Department of Children and Families, United States recommended no more than 12–15 open/active cases and 8–10 new referrals per month when it comes to caseload and efficient management of workload.
This allocation of caseload management showed 90% efficiency in services and quality of practice by Center for the Study of Social Policy (CSSP), 2009.
In the United States, most government agencies that provide social services to children in poor or troubled families have a staff of caseworkers, each of whom is assigned a proportion of the cases under review at any given time.
In Australia, caseworkers may be assigned to work in child protection, drug and alcohol services or community health organizations.