Change request

A change request, sometimes called change control request (CCR), is a document containing a call for an adjustment of a system; it is of great importance in the change management process.

Important elements of a change request are an ID, the customer (ID), the deadline (if applicable), an indication whether the change is required or optional, the change type (often chosen from a domain-specific ontology) and a change abstract, which is a piece of narrative (Keller, 2005).

An example of a change request can be found in Figure 1 on the right.

Change requests typically originate from one of five sources: Additionally, in Project Management, change requests may also originate from an unclear understanding of the goals and the objectives of the project.

[1] Change requests have many different names, which essentially describe the same concept: