The Crown ballroom spans 40,000 square feet (3,700 m2), and holds between 2,400 to 4,200 people.

The Richardson ballroom spans 35,000 square feet (3,300 m2), depending on setting can hold 1,748 to 3,500 people.

Pre-function areas extend the ballroom space by 15,000 square feet (1,400 m2).

In April 2017, the Charlotte Regional Visitors Authority announced a $110-million expansion to the convention center.

The expansion will increase the meeting space by 50,000 square feet and add a bridge for pedestrians linking the center to the Westin Hotel nearby.