[3] Cherwell was founded in 2004 by Vance Brown, a former CEO of GoldMine Software (later, a product by Ivanti),[4] Arlen S. Feldman and Timothy G. Pfeifer.
On April 4, 2018, an additional $172 million investment from KKR included acquiring much of the Insight Venture Partner stake, made them a majority owner.
[9][10] In August 2018, Brown left to lead the National Cybersecurity Center, and Sam Gilliland became chief executive.
[11] On June 4, 2020, Cherwell announced Rob Salvagno of KKR and Drew Harman of Insight Venture Partners joined their board.
Cherwell developed and sells applications designed with Information Technology Infrastructure Library (ITIL) methodology.