The Māori name, Nga Pou Whakawhirinaki o Aotearoa, reflects a place for seeking help, solace, and strength.

[6] Volunteers engage with clients through various channels, such as face-to-face, free phone, email, and chat, offering services like in-depth interviews, quick inquiries, and specialized clinics on legal, tenancy, budgeting, and more to support those in need.

For example, in 2021, this dataset was used in a University of Otago project to find ways to mitigate the negative impacts of unresolved legal problems on people's everyday lives.

[4] The most common legal problems are consumer, employment, rented housing, wills, enduring power of attorney, and neighbour disputes.

[10][16] There are CAB throughout New Zealand[17] including Kerikeri, Whangārei, Dargaville, Wellsford, Orewa, Helensville, Browns Bay, Glenfield, Waiheke Island, Takapuna, Northcote,  Birkenhead,  Massey, Central Auckland, Grey Lynn, Ōrākei-Remuera, Henderson, Glen Innes,  Mount Albert, Avondale, Panmure, Mt Roskill, New Lynn, Glen Eden, Sylvia Park, Pakuranga, Onehunga, Botany, Ōtāhuhu,  Ōtara, Māngere, Papatoetoe, Manurewa, Papakura, Thames, Pukekohe, Paeroa, Te Aroha, Tauranga, Hamilton, Matamata, Cambridge,  Whakatane, Te Awamutu,  Rotorua, Te Kūiti,  Gisborne, Taupō, New Plymouth, Napier, Hawera, Hastings, Whanganui, Palmerston North, Levin, Ōtaki, Paraparaumu, Masterton, Upper Hutt, Porirua, Lower Hutt, Wellington - Johnsonville, Wellington -  Karori, Wellington - Central City, Wellington – Newtown, Wellington - Kilbirnie, Petone, Nelson, Blenheim, Westport, Christchurch - City, Christchurch - Fendalton, Christchurch - Hornby, Ashburton, Timaru, Queenstown, Oamaru, Dunedin,  Invercargill.