Citrix Online sold web-based remote access, support, and collaboration software and services.

[6] The combined company was headquartered in Boston, Massachusetts, and led by executives of both LogMeIn and Citrix Online.

Expertcity, Inc. was founded in 1997 by University of California, Santa Barbara professor Klaus Schauser and graduate students Bernd Oliver Christiansen and Malte Muenke.

[8] The company announced a web-based marketplace for technical support services, called Expertcity, in December, 1999.

[9] A user of the service would submit a technical support question through a simple webform and receive Dutch auction bids from online experts to resolve the problem.

[15] In 2018, the entire tech support staff was outsourced to Costa Rica resulting in a large number of US-based layoffs.

In 2003, Citrix Systems acquired Expertcity,[16] then a major player in web-based desktop access, in a transaction valued at approximately $225 million in cash and stock.