Former BNP leader & former foreign minister M Morshed Khan is the founder chairman of PBTL (Pacific Bangladesh Telecom Limited) & Citycell.It was the only mobile operator in the country using CDMA and EVDO technology.

[5] In 1989 Bangladesh Telecom Limited (BTL) was awarded a license to operate cellular, paging, and other wireless communication networks.

By in 1995 HBTL was renamed as Pacific Bangladesh Telecom Limited (PBTL) and launched the brand name 'Citycell Digital' to market its cellular products.

[6][7] On 20 October 2016, the Bangladesh Telecommunication Regulatory Commission suspended the spectrum allocation of Citycell after evaluation of the company's number of dues.

Later that year the regulator, BTRC, ordered all phone companies to cease free call facility offerings.

The Postpaid subscribers enjoy 4 FnF numbers to other operators, 30 sec pulse applicable for all outgoing, Zoom Data service etc.

Zoom Ultra is a data plan where the customer receives an internet dongle to surf the web in the regions which Citycell provides coverage.

Citycell has been fined BDT 1.5 billion (150 crore) by the Bangladesh Telecommunication Regulatory Commission for its involvement in illegal VoIP or international call termination.

Citycell's involvement in illegal VoIP, was discovered in May 2007 during a raid in the company's Mohakhali office by the BTRC.