Clarabridge is an American software company.
Clarabridge offers customer experience software as a service (SaaS) using AI-powered text and speech analytics.
The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys.
Using natural language processing and other patented technology,[1] the software is used in voice of the customer, customer experience management and customer feedback programs.
Clarabridge was acquired by Qualtrics in October 2021.