The first trend is increasingly distributed company operations in branches and home offices, making wide area networks cumbersome, inefficient and costly.
[7] The scale of services, features and functionality is expected to evolve even further in the coming years, to embrace mobilisation, facilitate more direct collaboration and streamline communications.
[8] For a small or medium-sized business, the capital investment to set up VoIP infrastructure in-house could be too high compared to the potential return, but cloud telephony could offer the same services on a lower-cost subscription basis.
[9] The cloud telephony provider is also an expert in the technology, whereas a small business is unlikely to have an employee with the same level of expertise, or cannot justify the expense of a full-time telecommunication infrastructure position.
[9] Traditional telephony applications required on-premises maintenance, PBX, and a great deal of wiring through a Main Distribution Frame (MDF).