In this context, e-professionals use a collaborative working environment to provide and share information[1] and exchange views in order to reach a common understanding.
It extends the traditional concept of the professional to include any type of knowledge worker who intensively uses information and communications technology (ICT) environments and tools[4] in their working practices.
[9] Collaborative work systems are those in which conscious efforts have been made to create strategies, policies, and structures in order to institutionalize values, behaviors, and practices that promote cooperation among different parties in an organization so as to achieve organizational goals.
The latter notion is more focused on technology and was issued from the concept of collaborative workspaces,[11] driven from research within the MOSAIC Project.
This enables focus on the work practices that are necessary for human collaboration and draws attention to important behavioral variables such as leadership and motivation outside the CWE.