There is a substantial early history of scholarly work on due process, and union and non-union grievance procedures within organizations.
[6] (Ury, Brett and Goldberg in particular described conflict resolution within organizations in terms of interests, rights and power and the possibility of looping back from rights-based processes to interest-based solutions.)
Cathy Costantino and Cristina S Merchant,[7] and Karl A. Slaikeu and Ralph H. Hasson[8] extensively explored issues of designing conflict management systems.
The concept of an integrated conflict management system was conceived and developed by Mary Rowe, in numerous articles in the 1980s and 1990s.
However 2012 research by David Lipsky et al., suggests that an increasing number of corporations see themselves as having "integrated conflict management systems," or "ICMS."