Concentrix Corporation is an American business process outsourcing company headquartered in Newark, California.

[13] Tax credits are a form of UK social welfare benefit paid out to parents and workers on low incomes.

In 2016, Concentrix was receiving heavy criticism from the cross-party parliamentary committee on welfare for incorrectly closing the claims of tens of thousands of claimants, leaving them without money for essentials.

[15] In September 2016, HMRC announced that it would not renew the contract, due to expire in 2017, although the Treasury has resisted calls for a full inquiry thus far.

[16] As a result of Concentrix's failings, thousands of claimants were also due to receive back-payments for incorrectly stopped claims.