CSA involves, when needed, real-time monitoring of a customer’s purchased services and in analyzing this data to note trends, preferences, usage problems and eventually proactive assurance of customer-level or service-level issues.
Companies that provide CSA software and technology to CSPs, include Subtonomy, Polystar, Accanto Systems, Telecordia, and Tekelec.
The belief is that such practices inevitably maximize the long-term profitability of an organization or enterprise.
In some cases, service level management (SLM) is also included within this group [1] CSA information can address a number of business issues including the following: There have been arguments against the effectiveness of CSA in the past due to some of the ways in which the service is implemented.
[citation needed] Additionally, the success of CSA is dependent on what is being measured or analyzed such as service vs. expectations.