Customer service representative

They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media.

[3] Qualifications include good communication, problem-solving, and computer skills.

[1] Customer service representative positions often require at least a high school diploma.

The way one communicates with a customer will not only influence how the conversation develops, but the overall impression of the CSR and the organization they represent.

Skills that are associated with high pay for this job are those in customer service metrics, Microsoft Office, customer relationship management, and oral and verbal communication.