It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
[1] Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.
[1] Phone and emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer.
Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications.
Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer.