The Helpline ensures that not only children and adolescents but also adults have the opportunity to converse with experts in case they experience something negative on the Internet.

The need for an operation of a Helpline has been stressed by the European Commission, which supports the idea that the increasing use of the Internet is disproportionate relative to its correct use and moral education.

The Hotline is a member of the INSAFE European network of Awareness Centres that promote the safe and responsible use of the Internet and mobile devices to young people.

The mission of the Insafe cooperation network is to empower citizens to use the Internet, the mobile phone, as well as other online technologies, positively, safely and effectively.

The network calls for shared responsibility for the protection of the rights and needs of citizens, in particular children and youngsters, by government, educators, parents, media, industry and all other relevant actors.