[1] In January 2016, Hesse joined the board of directors for PNC Financial Services[2] where he chairs the Technology Subcommittee.
He received a bachelor's degree from the University of Notre Dame in government and international studies in 1975,[7] an MBA from the Johnson Graduate School of Management at Cornell University in 1977, and Master's of Science from the MIT Sloan School of Management as a Sloan Fellow in 1989.
[12] In June 2005, Hesse joined Sprint and oversaw the spinoff of its landline division into a separate public company– Embarq Corporation.
[19] His strategy to stem further losses included improved customer service,[20] an increased emphasis on prepaid cell phones, a deal with Apple to sell iPhones, and a 4G presence investment/ownership stake in WiMAX-provider Clearwire.
In 2014, the ACSI recognized Sprint as the most improved US company in customer satisfaction over the previous six years among all 43 industries studied.
[25] Hesse led the acquisition of 80 percent of Sprint by Softbank in July 2013 and remained for a year to complete the transition.