Delay, Deny, Defend: Why Insurance Companies Don't Pay Claims and What You Can Do About It is a 2010 book by Rutgers Law professor Jay M. Feinman, and published by Portfolio Hardcover, an imprint of Penguin Group.

[1] Feinman writes about the inner workings of major insurers, including State Farm and Allstate, and examines legal cases to illustrate the impact of these practices on consumers.

He describes the strategies insurers use to manage claims, including the use of computer algorithms and legal maneuvers, and critiques their potential to erode trust in the industry.

Christina Bramlet, the editor in chief of the insurance industry trade journal Claims Magazine, disparaged it as "[a]n inflammatory, self-proclaimed exposé":[4][5]"It would be imprudent to say that readers should not lend any credence whatsoever to Feinman's litany of claimants victimized by the 'system.'

The woman told investigators that she had repeated the words as it was in the news and did not own any firearms, but that she felt the healthcare insurance companies "deserved karma from the world because they are evil".