Contracts vary in depth and can range from Computer hard- and software maintenance to Desktop virtualisation, SaaS-implementations and Helpdesk operation.
[2][3] Justification for desktop outsourcing could include shifting focus and energy to areas of core competency, reducing staffing costs, and the routine maintenance, upgrades, and repairs associated with managing multitudes of PC systems and servers.
[4] For smaller companies it might also be more viable financially to outsource their desktop at a set price per machine, rather than creating an entire internal IT department.
[5] Recent market growth can also be attributed to the decreasing price of hardware, making replacement more favourable than repairs.
Atos, CSC, HP and IBM are considered the leading desktop outsourcing vendors for that time frame.