Oliver Herren (CIO, board of directors) Martin Walthert (CMO) Thomas Fugmann (CFO) Michael Stolle (COO) Hendrik Blenken Blijdenstein (CPO) Stefan Mueller (CTO) Digitec Galaxus AG[2] is the biggest online retailer in Switzerland.
[3] The company is 70% owned by Migros and operates the Digitec and Galaxus online stores in Switzerland and neighboring EU countries.
Galaxus is an online department store with a wide range of products, while Digitec specializes in IT and electronics.
Fast-forward to May 2012 and Digitec AG was taking its Galaxus e-commerce site online to expand its product range beyond consumer electronics.
Extending their product line to include day-to-day items was the company's response to shrinking margins and meagre growth in the electronics trade.
In April 2017, Digitec Galaxus AG started focusing on gamification, making it the first Swiss online retailer to do so.
[10] As of August 2017, Digitec Galaxus AG extended the time customers have to return products from 14 to 30 days.
These stores act as showrooms, collection and return points for products as well as places to purchase and ask questions about them.
The company has stores in Basel, Bern, Dietikon, Geneva, Kriens, Lausanne, St. Gallen, Winterthur, Wohlen (AG) and Zurich.
[36] Foreign consignments are collected and cleared through customs there fully automatically before being handed over to Swiss Post for delivery.
[40] At the beginning of 2024, Digitec Galaxus announced that it would be opening a warehouse in Neuenburg am Rhein in southern Germany.
For shipping, Digitec Galaxus works with Swiss Post, among others, and products are delivered to Switzerland and Liechtenstein.