It is headquartered in Neartown, Houston, Texas, and operates secondary corporate offices in Jefferson, Louisiana (near New Orleans).

It also changed business and sales processes, tightened internal controls following the protocols, strengthened corporate governance standards, and established a new training and development system.

For its shareholders, SCI returned value through more than US$335 million in share repurchases and it resumed payment of a regular quarterly dividend in early 2005, the first since 1999.

[15] Referred to as "Funeralgate" or "Formaldegate" in the media, the controversy was widely publicized when Eliza May, a director with the Texas Funeral Service Commission (TFSC), was fired while investigating SCI.

[23] On April 5, 2009, The Washington Post reported that the National Funeral Home, a facility owned by SCI in the Falls Church area of Fairfax County, Virginia, which also acts as a centralized embalming and dressing station for embalming and body preparation for other nearby SCI-owned operations (Arlington Funeral Home, Danzansky-Goldberg Memorial Chapel, and Demaine Funeral Home), was storing naked bodies in various stages of decomposition in conditions described as "disgusting, degrading and humiliating".

Russ Heimerich, a spokesman for the state Department of Consumer Affairs, said, "We have not seen any evidence of the kind of massive desecration that is being alleged.

After the lawsuit was filed, the Consumer Affairs Department reviewed five to six years of the cemetery's annual inspection records and found no indication that graves had been disturbed.

According to the Los Angeles Times article, "The agency also asked the dozens of families that contacted officials to look for signs of disturbances — shifted or cracked gravestones or anything else that appeared different from previous visits — and didn't receive a single call back, he said.

"[27] In January 2012, the lawsuit against Eden Memorial Park was ruled to be a valid class action in Los Angeles Superior Court, with the trial scheduled to begin in May 2012.

In 2024, the attorney general of California announced a settlement with SCI, which does business in the state under their Neptune Society and Trident Society brands, for state enforcement actions that alleged that SCI had violated the California Unfair Competition Law and False Advertising Law by engaging in false and deceptive advertising in the marketing and sale of pre-need cremation packages.

The proposed settlement which is pending court approval, would provide full restitution to customers, comprehensive injunctive relief, and $23 million in civil penalties.

[30] In 2010, the State Board of Registration charged the SCI-owned Stanetsky Chapel, a Jewish funeral home in Brookline with serious violations of state law and regulations in connection with an incident where a woman was buried in the wrong grave, then disinterred without a legal permit and reburied in the correct grave with the woman's family not being notified of the mistake and the corrective procedure.

Other staff members involved in the incident were subject to punitive actions ranging from additional professional training to license revocation.

As a result of a civil suit brought by the infant's family, Waterman's was ordered to pay the parents US$325,000 (equivalent to US$459,923 in 2023), with a pending legal claim that the mortuary violated the state's consumer protection law that could triple the damages, The Boston Globe reported.

The family's lawyer, Gordon T. Walker, said SCI could be hit with additional costs, as there is a pending claim that the company violated the state's consumer protection law.