Dispatcher

A dispatcher is a communications worker who receives and transmits information to coordinate operations of other personnel and vehicles carrying out a service.

The dispatcher also obtains and relays pertinent information to the field units to help ensure the adequacy and safety of the response.

Emergency dispatchers may use preapproved protocols to talk a caller or bystander through lifesaving medical procedures such as cardiopulmonary resuscitation, childbirth, and first aid.

As a result of sitting for long periods and using such equipment, dispatchers can develop eye strain and back problems.

Callers requesting emergency assistance are often in a state of heightened emotional distress, which can make it difficult to obtain the information needed to handle the call appropriately.

[6] The working conditions of a public safety dispatcher may be particularly stressful compared to others because handling a call incorrectly may delay or misdirect emergency personnel, which could result in serious injury or even death.

[7] Employment as a dispatcher does not usually require a level of education higher than a high school diploma, but many that work in the field hold liberal arts degrees.

[4] Candidates for employment as public safety dispatchers may be required to pass written, oral, or performance tests and are governed by state or local regulations.

Many are also trained as emergency medical dispatchers, able to give first aid instructions to victims or families prior to EMS arrival.

[4] In addition, it is expected that a number of current dispatchers will either transfer to other occupations or leave the labor force, which will result in an increase of openings.