Throughout its history, NetUpdate had acquired several companies, including an e-signature start-up in Seattle called DocuTouch, funded by Timberline Venture Partners, Bill Kallman, and Jeff Tung with $4M.

With internal support from Gonser, Lorenzini negotiated the purchase of certain DocuTouch assets from NetUpdate and started Docusign.

The firm began sales in 2005 when zipForm, now zipLogix, integrated Docusign into its virtual real estate forms.

[15] Steven King replaced Schultz as CEO[15] and moved the corporate headquarters from Seattle to San Francisco.

[20] Docusign signed an agreement with PayPal in April 2012 that allowed users to capture signatures and payments in a single transaction.

On January 10, 2013, Docusign and Equifax announced a partnership to simplify electronic delivery of the Requests for Transcript of Tax Return Form 4506-T to the United States Internal Revenue Service.

Under the partnership, Equifax allows lenders to use Docusign to securely send requests to loan applicants.

Docusign and[24] Equifax were among 14 firms that participated in a nine-month feasibility study of electronic signatures for 4506-T forms in 2011.

[31] In April 2024, the company announced a significant expansion of its company strategy, opening up a new SaaS category — Intelligent Agreement Management — and launching Docusign IAM, an Intelligent Agreement Management platform and new line-of-business-focused applications to lead that category.

[39] Though unconfirmed, The Wall Street Journal reported the round was based on a company valuation of $1.6 billion.

[52] A class action lawsuit began against Docusign in 2022 regarding their conduct from 2020-2021 that alleged the company misled investors and shareholders with false reporting.

[55] On 15 March 2015, CEO Keith Krach announced the formation of the $30 million Docusign IMPACT Foundation, a philanthropy department of the company to donate to charities.