Customer service call centers employ email response management agents along with telephone support agents, and typically use software solutions to manage emails.
IBM provided one of the earliest solutions and established standards for database management.
Prominent database management platforms include Oracle, SQL Server etc.
[3] Vern Watts, inventor of IBM's Information Management System (IMS), and Larry Ellison, founder of Oracle Corporation, are pioneers in database management systems.
In 1994, Information Cybernetics, a company in Cambridge, Massachusetts, developed tools for pattern analysis and categorization of emails and other electronic communication channels.