That is, ensuring investments are prioritized according to business strategy and that operational efficiencies can be more quickly realized and costs reduced when IT processes are integrated and automated.
Enterprise IT management was developed in response to a growing need by IT organizations to gain more value from investments made in IT capabilities, infrastructure and resources.
With the vast majority of the IT budget allocated to operational overheads and IT organized along technical functions, EITM proposes a set of capabilities that enable IT to better govern, manage and secure the IT services delivered to the business.
In this way, application of EITM tools and strategies supports chief information officers (CIOs) and chief technology officers (CTOs) in driving IT from the confines of a back-office support function to a central role in delivering customer value.
EITM promotes that only with critical insights into IT services can IT organizations truly optimize capabilities across three key areas: IT governance – providing comprehensive service cost, quality and risk information so that the IT investment portfolio is balanced according to business strategy.