It was owned by The Mall Fund for a period of time but has been sold and changed its name to Exchange Ilford in late 2010 or early 2011.

Other major stores within Exchange Ilford include Next, WH Smith, New Look, Sports Direct, Burger King, Ryman, Poundland, Peacocks and The Body Shop.

However, one side of M&S closed in July 2015, with the vacated site now occupied by Lidl at High Road level, with PureGym above in the middle level section: an area above this - which had formerly featured small stores facing into the mall, with no access to M&S - was as of 2023 under redevelopment for an NHS medical facility.

[4] In late 2023 TK Maxx relocated to the mall's middle level - taking up part of the former Debenhams (previously Allders) space;[5] as of 2024, the former TK Maxx site on the lower level had been reopened as a food-led specialist retail quarter under the name Cranbrook Walk.

In 2012, it was reported that the centre is owned by the London-based Dutch privately held real estate investment company Meyer Bergman.