The profession operates under global standards such as ISO 41001 and is guided by organizations like the International Facility Management Association (IFMA).
The term was coined by IBM alumnus and Electronic Data Systems founder Ross Perot, to describe the integration of network management and support services.
[2][3] Facility management as integral to the processes of strategic organizational planning was represented during a 1979 conference sponsored by Herman Miller.
The term “facility” includes all tangible assets supporting an organization, such as real estate, buildings, infrastructure, HVAC systems, IT services, and more.
[6][7] Facilities management is divided into two major categories: According to the IFMA: "FM is the practice of coordinating the physical workplace with the people and work of the organization.
FM is also subject to continuous innovation and development, under pressure to reduce costs and to add value to the core business of public or private sector client organizations.
[12] Facility management is supported with education, training, and professional qualifications often coordinated by FM institutes, universities, and associations.
[16] As of 2021, IFMA accredits university degree programs in the United States, Sri Lanka, South Korea, Singapore, Germany, Sweden, Hong Kong, Ireland, and the Netherlands.
Maintenance, testing, and inspection schedules are required to ensure that the facility is operating safely and efficiently in compliance with statutory obligations, to maximize the life of equipment, and to reduce the risk of failure.
The facilities management department has responsibilities for the day-to-day running of the building; these tasks may be outsourced or carried out by directly employed staff.
The response to help desk calls is prioritized but may be as simple as too hot or too cold, lights not working, photocopier jammed, coffee spills, or vending machine problems.
In addition to meeting the needs of the business, compliance with statutory requirements related to office layouts include: Consideration may also be given to vending, catering, or a place where staff can make a drink and take a break from their desk.