[7] The Golden Arrow Award is given to businesses to represent effectiveness, excellence, leadership, and resilience, as well as to indicate customer service and satisfaction with the company.

[7] The company has over 5,000 trained armed response officers, and operates 40 branches, which are supported by its Specialised Services Unit; geared towards tactical interventions.

[2] Their services and products include real-time, remote, 24-hour security surveillance via closed-circuit television (CCTV), access control systems, smartphone-based remote home control, license plate recognition cameras,[9] safe home entry service (whereby an in-person armed guard will ensure clients enter their homes safely, on request),[10] electric fencing, dedicated community control rooms and community managers,[11] patrol vehicles,[11] and armed guards.

[2] Fidelity ADT's Armed Response Officers are all professionally trained in the usage of firearms, crime scene management, and first aid.

[13][14] Vumacam operates over 18,000 CCTV cameras, and connects vetted security partners with the South African Police Service (SAPS), as well as with the Gauteng Provincial Government; as part of a public-private partnership (PPP).