He is author of more than 160 peer-reviewed scientific papers and 16 books which have been cited over 20,000 times earning him an h-index of 51.
Buttle has researched, taught and consulted widely on CRM, marketing and customer service.
He was appointed to a sponsored chair in CRM at Manchester Business School in the UK.
Buttle has a love of music and has written songs, played guitar and sung in a number of rock and blues-oriented bands.
Buttle currently lives in Sydney, Australia, providing consulting, management development and mentoring services to for-profit and not-for-profit organisations.