The subsidiary was originally an independent company founded by "Chief Inspector" Robert Stephens on June 16, 1994, and offers various computer-related services and accessories for residential and commercial clients.

In 2008, Best Buy partnered with online tech support provider SupportSpace to offer remote Virtual Agent services to its clients.

In January 2012, following poor financial results, the Best Buy Europe venture was discontinued with Carphone Warehouse purchasing its 50% of the deal back.

A 2013 agreement with Atomic Learning, Inc. provides all Geek Squad tech subscribers with access to over 60,000 on-demand tutorial training videos.

The essay has been integrated across much of Geek Squad's employee branding, including being cited in an internal culture manual known as the Little Orange Book.

[20] Geek Squad technicians have been caught on numerous occasions searching and copying pornographic content stored on their clients' computers without permission.

When asked about the incident, Geek Squad founder Robert Stephens refused to discuss the topic and focused on whether bloggers should be considered true journalists.

The lawsuit filed by Austin-based Winternals claims that employees of Geek Squad have continued using the unlicensed versions of the software after the commercial licensing agreement broke off.

[23] A settlement was eventually reached, and Winternals created a three-year agreement in place with Best Buy, allowing Geek Squad employees to lawfully use their licensed programs, including the ERD Commander.

[24] In 2007, Best Buy was hit with a civil lawsuit by Sarah Vasquez alleging that Geek Squad technician Hao Kuo Chi had secretly taped her showering with a cellular phone camera he hid behind her sink.

Vasquez sought compensation from Best Buy based on claims of negligent misrepresentation and hiring, invasion of privacy and intentional infliction of emotional stress.

[25] In 2010, Best Buy issued a trademark infringement cease and desist letter against a priest in Wisconsin for painting "God Squad" on his car.

[26] In 2013, Geek Squad was sued for invasion of privacy and several other civil infractions for allegedly releasing nude images found on a customer's computer.

"[28] On March 7, 2018, NPR reported that "FBI Used Paid Informants On Best Buy's Geek Squad To Flag Child Pornography" according to a document that was released by the Electronic Frontier Foundation.