The counseling center enlists insurance experts and attorneys to provide advice and handle consumer complaints.
[1] Another goal is to decrease insurance fraud by educating involved governmental and healthcare industry bodies.
[3] The GIAK also works alongside government agencies to facilitate communication with insurance companies during disaster events.
For example, in the 2018 typhoon season, the organization provided assistance to the Ministry of Public Safety and Security by facilitating communication with vehicle insurance companies.
If a parking area were flooded, the ministry or local governments could report vehicle numbers to the GIAK, who would manage communication with insurance companies.