The software permits backups in standard .zip files or a proprietary format, the latter of which includes an encryption option.
An optional supplementary piece of software permits backups of open files.
The same backup platform is run under different names by the same owner, Muayyad (Mo) Fahed Shehadeh.
Instead of offering to transfer to another platform, even one that sells the same backup service, they send emails that apologize and then encourage the customer to now purchase another premium plan that will be billed monthly.
They will only provide a complete refund if you purchased a "lifetime" backup plan within the last 30 days.